At Creator Cosmos, we strive to ensure your satisfaction with our products and services. If you need to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

Cancellation Before Shipment:

• If you wish to cancel your order, please contact our customer support team at support@creatorcosmos.com as soon as possible.
• Orders can be canceled within 24 hours of placement if they have not yet been shipped.
• If your order has already been processed and shipped, it cannot be canceled.

Cancellation of Digital Products:

• Digital product purchases, such as courses or downloadable content, cannot be canceled once the purchase is complete.

2. Refund Policy

Physical Products:

• If you are not satisfied with your purchase, you may request a refund within 30 days of the delivery date.
• To be eligible for a refund, the item must be unused and in the same condition that you received it, with original packaging intact.
• To initiate a return, please contact us at support@creatorcosmos.com with your order details. We will provide you with instructions on how to return the item.

Digital Products:

• Due to the nature of digital products, all sales are final. We do not offer refunds for digital product purchases.

Courses and Memberships:

• If you are not satisfied with a course or membership, please contact us within 14 days of purchase at support@creatorcosmos.com. We will review your request and, at our discretion, may offer a partial or full refund.

3. Refund Process

Refund Approval:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Refund Method:

• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@creatorcosmos.com.

4. Exchanges

Defective or Damaged Items:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@creatorcosmos.com with your order details.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

Creator Cosmos
Email: support@creatorcosmos.com
Address: F-198, Beta II, Greater Noida, India

Thank you for choosing Creator Cosmos. We value your business and are committed to ensuring your satisfaction.